All items carry a 30 day money back guarantee.
In order to process any return, you must first email sales@totallytoners.com and request an RMA Number. Please put "RMA Request" in your subject line.

In your email, please indicate the following:

1. Item being returned
2. Item number
3. Invoice number
4. Quantity being returned
5. Reason/ problem experienced

Please provide as complete information as possible. Do not ship any additional items not on the original request. Once approved, we will email you an RMA number and instructions to process your return.